COVID-19
Services
| Service | Status | Service update and information |
|---|---|---|
| Animal management | Priority calls only | Animal Management will respond to priority calls such as dog attacks or roaming dogs.
To report a roaming dog or incident call our contact centre on 09 301 0101. If your dog goes missing please check the Auckland Council impounded animals Facebook page or call our contact centre on 09 301 0101. |
| Building inspections | Essential service support only | Building inspections only for essential service or business construction (medical, ambulance, fire and police works to help combat COVID-19 or urgent ‘make safe’ work).
Please email BCdispatcher@aucklandcouncil.govt.nz or phone 021 572 013 for a booking. More information on essential services can be found on the covid-19 website. |
| Burials and cemeteries | Reduced services | All our cemetery offices are closed to the public until further notice. Essential cemetery services continue to operate, in accordance with Government guidelines.
For advice on funeral arrangements, contact your local funeral director / funeral home. The Funeral Directors Association of New Zealand (FDANZ) website has helpful information about what to do when your loved one dies. They also have an informative guide on how funerals are being managed during the current COVID-19 Level 4 Alert. |
| Citizenship ceremonies | Cancelled | Cancelled until the end of April 2020. |
| Committee meetings | Reduced schedule | During the lockdown period, all committees (except the Governing Body for matters that cannot be delegated) will be cancelled and replaced by a temporary Emergency Committee that meets weekly, or will meet remotely. Learn more |
| Contact centres | Open | Online and phone services still available – see contact us. |
| Early Childhood Education (Kauri Kids, OSCAR) | Closed | |
| Waste services | Kerbside rubbish, recycling and foodscraps collections – no change (operate as usual) | Auckland’s kerbside rubbish, recycling and food scraps collections are an essential service and will continue as usual.
For more information, see OurAuckland. |
| | Inorganic collections – postponed | Household on-property inorganics collections beginning 26 March onwards have been postponed. |
| | Bin exchanges and repairs – closed | No household bin removals, exchanges or minor repairs will be done at this time. |
| | Transfer stations and community recycling centres – closed | From 6pm on 25 March, the Waitākere, Aotea / Great Barrier Island Claris Landfill and Waiheke Island transfer stations will be closed to the general public and community recycling centres are closed. |
Facilities
| Facility | Status | Facility update and information |
|---|---|---|
| Animal shelters | Closed to public | Staff will continue to ensure all animals in our care will be looked after. |
| Arts facilities (galleries, theatres and performing spaces) | Closed | |
| Community centres | Closed | |
| Libraries | Closed | Visit the Auckland Libraries website to access a range of online resources. This includes ebooks, newspapers, and online courses.
If you have any library items, please hold onto them and do not return them to the library until we re-open. All book returns slots will be closed during this time. You will not accrue any late fines on library items that you are holding or requests you have not picked up. |
| Public toilets | Limited | Some public toilets will be open.
For a list of public toilets that are available for rough sleepers and essential workers during the lockdown, see OurAuckland. |
| Recreation centres | Closed | |
| Swimming pools | Closed | |
| Venues for hire | Closed | |
Parks
| Facility | Status | Facility update and information |
|---|---|---|
| Auckland Botanic Gardens | Open for exercise | The visitor centre and onsite bookable venues are closed. |
| Beaches | Open for exercise | Surf Lifesavers and the Coastguard will not be patrolling during this time. Facilities at beaches are closed. For more information, see Safeswim. |
| Holiday parks and hostels | Closed | Holiday parks (Martins Bay, Ōrewa, Whangateau) and Waiheke Backpackers Hostel are closed.
All bookings are cancelled up until 30 April. For any enquiries or future bookings please email: Martins Bay: mbhpark@aucklandcouncil.govt.nz Ōrewa: obhpark@aucklandcouncil.govt.nz Whangateau: whpark@aucklandcouncil.govt.nz Waiheke backpackers hostel: waihekebackpackers@aucklandcouncil.govt.nz |
| Playgrounds | Closed | Keep children off equipment. |
| Regional parks | Open for exercise | Maintain social distancing from other visitors and do not use equipment in the park.
No vehicle access. |
| Regional park – accommodation | Closed | Campgrounds, baches and lodges are closed.
All bookings for accommodation will be cancelled up until 30 April. We will be processing full refunds for these bookings. If you haven’t received cancellation communications, please email regionalparks@aucklandcouncil.govt.nz. |
| Regional park bookable (picnic) sites | Closed | |
| Sportsfields | Closed | Closed for organised sports. |
| Volunteering | Suspended | All activities are suspended until further notice. |
Venues
| Venue | Status | Venue update and information |
|---|---|---|
| Arataki Visitor Centre | Closed | |
| Auckland Art Gallery | Closed | |
| Auckland War Memorial Museum | Closed | |
| Auckland Zoo | Closed | |
| Franklin Arts Centre | Closed | |
| Hawkins Theatre | Closed | |
| Karanga information kiosk | Closed | |
| Māngere Arts Centre | Closed | |
| MOTAT | Closed | |
| Nathan Homestead | Closed | |
| Ōtara Music and Arts Centre | Closed | |
| Papakura Art Gallery | Closed | |
| Queens Wharf information kiosk | Closed | |
| Te Oro Music and Arts Centre | Closed | |
Events
| Event | Status | Event update and information |
|---|---|---|
| Anzac Day | Public commemorations cancelled | All public commemorations are cancelled.
Auckland War Memorial Museum invites people to visit their Online Cenotaph to discover more about New Zealand’s involvement in WWI and WWII and lay a digital poppy in remembrance of those who have fallen in service. |
| Auckland International Cultural Festival | Cancelled | |
| Music in Parks and Movies in Parks | Cancelled | |
Public transport
All public transport contracted by AT will be free during the lockdown period.
Public transport services will only be available for those working in essential services, for medical reasons, to access essential services including get to the supermarket, and to move essential goods.
Visit at.govt.nz/COVID-19 for more information.